Customer Support

Lead: Amira Haddad · 6 people

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ROI status: Watch. Efficiency is flat or down vs last month.

AI spend €2,149, of which 61% produced kept output. Efficiency cost €5 more vs last month. €1,266 is recoverable waste.

Total AI spend

€2,149

10% vs prior period

36.3M tokens · 969 runs

Yield rate

61%

Share of spend that produced kept output

Cost per accepted unit

€3.44

5% vs prior period

Leverage vs last month

0.95

Paying more for the same output

Efficiency gain

-€5

vs last month's cost per accepted unit

Spend at risk

€980

People with yield below team median

Recoverable waste

€1,266

Abandoned, rejected and overspend

AI ROI

Locked

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Weekly AI spend vs spend that produced kept output

42%

of spend comes from the top 2 spenders, who turn 50% of it into kept output.

						Recommendation
AH Amira Haddad Head of Support · Customer Support	€463	43%	€5.71	0.83	42 Watch	Compare this person's model mix to top performers on the team.
TM Tereza Mala Knowledge Manager · Customer Support	€437	56%	€6.88	1.24	48 Watch	Compare this person's model mix to top performers on the team.
FW Felix Wagner Support Specialist · Customer Support	€413	65%	€3.58	0.95	62 Watch	Review what changed vs last month (new model, new task type).
AK Anna Kowalska Support Specialist · Customer Support	€390	86%	€1.62	0.92	81 Good	Review what changed vs last month (new model, new task type).
JC Jakub Cerny Support Specialist · Customer Support	€366	60%	€4.93	1.08	57 Watch	Compare this person's model mix to top performers on the team.
LR Leon Richter Support Specialist · Customer Support	€80	56%	€1.63	0.91	69 Watch	Set a cheaper default model and escalate to premium explicitly.