Northwind Group / People
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Jakub Cerny

Support Specialist · Customer Support

JC
ROI score
57Watch

Cost per accepted unit is above the team median.

Recommendation

Compare this person's model mix to top performers on the team.

AI spend
€366
11% vs prior period
Yield rate
60%
Team average 61%
Cost per accepted unit
€4.93
Team average €3.44
Leverage vs last month
1.08
124 runs · 74 accepted · 6M tokens

Weekly AI spend

Human loops

Accepted65%
Rejected 35% · team 73% accepted
Guidance levelMedium
Runs without result8%
Waste€207

ROI score breakdown

Yield 30%
60
Cost efficiency 25%
39
Trend 20%
55
Model fit 10%
73
Capability use 15%
69

Each component is scored 0–100; 50 means on par with the team median or flat vs last month. Good ≥ 70, Watch 40–69, Bad < 40.

Model mix: spend share vs token share

Premium reasoning model48% spend · 17% tokens
Standard model39% spend · 31% tokens
Fast small model13% spend · 52% tokens

Top skills used

  • Image generation
  • Summarisation
  • Prompt templates

Agents and MCP usage

  • Knowledge base MCP129 runs
  • Ticket triage agent106 runs